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Payment & Billing

Do you have any questions about Cuttles prices, free trial, payment methods, and billing?

March 1, 2021 · Christian Nicolai Thiesen

Does Cuttles have a free trial?

Of course, there is! We want you to be able to test if Cuttles is the right tool for you before you pay anything. We’ll give you the first 7 days to test the plan that suits you best - free of charge! If you decide Cuttles isn’t for you, you can cancel your subscription anytime during the 7 days. Your subscription and account will be cancelled immediately, you won't be able to access your work and we won’t charge you anything.

Do I need a credit card to sign up for Cuttles?

We do require a credit card to get started. You’ll get the first 7 days for free where we won’t charge you a thing. You can cancel anytime and we’ll send you an email reminder before your trial ends. If you choose to cancel your trial, your subscription and account will be cancelled immediately, and you won't be able to access your work.

Can I change or cancel my plan after signing up with Cuttles?

Yes, you can! You can change or cancel your plan at any time. Cuttles does not have long-term contracts, only month by month. You pay by the month and can cancel, upgrade or downgrade your subscription whenever you like.

What happens to my work if I cancel my account?

If you cancel your account, you won’t be able to access the work you have done. So remember to export it, before you cancel. We won’t automatically delete any of your work, so you can come back anytime and pick up where you left off by making a new subscription. If you want us to delete your data, you can request an account deletion in your account settings.

What payment methods does Cuttles accept?

We accept all major debit and credit cards from customers in all countries, as well as wallet payment methods like Apple Pay and Google Pay.

Where do I find Cuttles' prices?

You can find our different pricing plans on our website at cuttles.io and by clicking on 'Pricing' at the top of the page. You can also visit our pricing page.

When will you charge my credit card?

We will charge your credit card when you sign up for one of our plans and then once every month on the same date. If you choose to start with the free trial, we won’t charge anything until the 7 days are up. Before your subscription begins, we will send you a reminder. No matter which plans you choose there are no binding contracts and no hidden fees. You can cancel anytime.

What is your refund policy?

All plans are billed in advance on a monthly or annual basis and are non-refundable. To treat everyone equally, we do not provide refunds, including refunds for partial months of service, up/downgrades, and unused months. No exceptions will be made for this. For more information, visit our Terms of Service.

Can I get a refund if I forget to cancel my trial?

If you initially sign up for a plan, which includes a free trial, and you don't cancel within the specified free trial period, you will be billed monthly at the date and time that your free trial period ends. We will send you a reminder via email before your trial ends and your paid subscription begins. For first-time billings, after the end of a trial, we offer a full refund if you contact us via email within 7 days after your subscription begins. This applies only to trial-based subscriptions. For more information, visit our Terms of Service.

I have a trial, can I change my plan and still keep the trial?

An upgrade from the plan, which holds your free trial to any other plan will automatically end your free trial. You will be billed for your first month immediately upon upgrading.

How do I change the credit card information on my Cuttles account?

To change your credit card information, inside the Cuttles app go to 'Account', then 'Billing', click on 'Open billing portal', and then 'Change billing information'.